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Concerns about the establishment of the Digital Agency, the first step in digitization is "reflection on failures"
Series: Yukio Noguchi's Essence of Digital Innovation
Japan's delay in digitization became apparent in the corona crisis. The delay in digitalization is also a fundamental cause of Japan's low productivity. To overcome this, the Digital Agency was established. However, the Japanese government promised to move administrative procedures online 20 years ago, but failed. The first thing the Digital Agency should do is to verify past failures.
Written by Yukio Noguchi
Written by Yukio Noguchi
Born in 1940 in Tokyo. In 1963, he graduated from the Faculty of Engineering, the University of Tokyo. In 1964, he entered the Ministry of Finance. In 1972, he received a Ph.D. in economics from Yale University. Professor at Hitotsubashi University, Professor at the University of Tokyo (director of the Research Center for Advanced Economic Engineering), Visiting Professor at Stanford University, and Professor at Waseda University Graduate School of Finance. Professor emeritus at Hitotsubashi University. note account: https://note.com/yukionoguchi Twitter account: @yukionoguchi10 Noguchi homepage: https://www.noguchi.co.jp/
- Japan's delay in digitization clearly revealed by Corona
- I tried the same thing 20 years ago and failed
- Rather than a technical problem, The problem of organizational structure
- Can the Digital Agency win the trust of the public?
- If there is no verification of failure, the same mistakes will be repeated
Japan's delay in digitization clearly seen in Corona
Japan's digitization Delay is something we have experienced many times in our daily lives. The most prominent of these is administrative procedures. You have to go to the window and put a lot of seals on the documents. Everyone wondered why they needed something like this when anyone could buy a stamp and press it. However, since it was a ritual that had been going on for a long time, no one tried to raise an objection. The delay in digitization is not limited to administrative procedures. Private companies are in a similar situation. However, no matter how much private companies proceed with digitization, in the end, there are many cases where they cannot be completed because the procedures of public offices have not been digitized. PDF cannot be used to send documents and must be faxed. No emails, only phone calls, etc. However, until now, although it was inconvenient, I managed to make ends meet. I think there are many companies that have continued to use the relics of the last century because they say it is troublesome to change to a new system. However, with the spread of the new coronavirus, these conditions have changed. You have to appear at the crowded window while fearing infection. Even if I worked from home, I had to go to work because my seal was at the company. In this way, it was no longer just an inconvenience. In a situation like Corona, it became clear that digitization is an extremely important issue. Digitalization also has important implications for economic activities during normal times. Japan's labor productivity (GDP per worker) is extremely low. It is the lowest group among OECD countries. Recently, it has been overtaken by South Korea. "Why is it so low?" There is no doubt that the main reason for this is the delay in digitization.I tried the same thing 20 years ago and failed
The government launched the Digital Agency to deal with this situation. And it is said that we will promote the online administration and removal of seals. By the way, this is not the first time the government has said such a thing. Twenty years ago in 2001, the “e-Japan Strategy” was launched, and almost the same thing was said there. By 2003, the aim was to have all administrative procedures online, and to realize a one-stop administrative service. "Then what was the result?" In 2005, I stayed in the United States for a year, but during my stay it came time to renew my driver's license. If the "e-Japan Strategy" is right, you should be able to apply online at that time. However, in reality, I had to return to Japan just for the renewal. On the other hand, I was able to easily renew my California license online after returning to Japan. In addition, I was reminded of the differences between Japan and the United States, such as how easy it was to file tax returns online in the United States. [Next page] Rather than a technical problem, it is an organizational problemTopics
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