Pixel 5a mailed to Google for maintenance is missing and unauthorized access to the account

Complaints about loss of Pixel 5a from facilities, unauthorized access to devices, private photos, etc., sent to Google for repair.

Jane McGonigal, a game designer and writer, calls for victims. Send the October damaged Pixel 5a to the Pixel repair Center in Texas for repair on FedEx. However, Google did not receive the repair goods, so Google asked us for payment for the replacement.

However, FedEx's delivery records were delivered to the maintenance center a few weeks ago. Subsequently, the price was refunded, but immediately after logging into accounts such as Gmail and Google Photo, the missing Pixel 5a has been registered as a trusted device Dorpbox. McGonigal speculates that from the sports left in the activity log, you may be looking for nude photos.

In addition, unauthorized logins change the password and filter the security alert issued by Google as spam, so they won't notice it until later.

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Please note that the Google-assisted repair program instructs you to reset the repair item to its factory state before sending it. However, the McGonigal cannot reset because the power cannot be turned on. After discovering the loss, I tried to lock and initialize the smartphone remotely through the find smartphone function of my Google account, but it may not work properly because the power is not turned on.

Google acknowledges that we are conducting an investigation with The Verge via email. The question is whether Google, FedEx or a third party is involved, which may be clear in future investigations.

Unfortunately, there have been leaks on smartphones sent to repair in the past, and in June it was reported that Apple had paid a settlement to the victims. In addition, a similar situation seems to have happened in Google's maintenance in the past.

Source:Jane McGoniga (Twitter) via The Verge

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