How to choose an au support service?Explains the contents such as compensation in case of failure or loss and how to use the smartphone normally

A support service that is useful when you purchase a smartphone. Many people will consider taking out insurance in case of sudden loss or breakdown, but some people may be wondering which one to buy. In addition to repairs, the number of services that support everyday usage and uncertainties has increased recently.

Therefore, which support service should be selected in case of failure or loss? We will explain the contents and selection of support services provided by au as a reference when making a decision when purchasing a smartphone.

au has two main services, "support in case of failure or loss" and "support for normal use".

■ Paid support service for smartphones and mobile phones on au

[Support in case of failure or loss] ・ Failure / loss support with AppleCare Services ・ Failure / loss support / au Smart Pass Premium

[Support for everyday use] ・ Usage support ・ au smart support

[Set discount service] ・ Reliable support pack

Even with similar service names like this, there are differences in service content between Apple products and other smartphones and mobile phones, so we will explain in detail on the flow chart for each smartphone or mobile phone to purchase, which one to choose. Let's go.

The first is a support service for iPhone / iPad users. Which one should I subscribe to depending on the support I need? The TIME & SPACE editorial department will introduce recommended combinations.

■ Support when breakdown or repair is required

The combination of "Failure Loss Support with Apple Care Services" and "au Smart Pass Premium" is recommended for iPhone and iPad users to provide support in the event of a malfunction or loss. In case of emergency, the following contents are mainly supported.

[Main contents of failure loss support with AppleCare Services] ・ Monthly fee 777-1,309 yen (tax included) * Price varies depending on the model ・ Apple official warranty service You can receive the product warranty of AppleCare Services for 4 years from the time of purchase. ..・ In case of loss or theft, you can receive a flat rate of 12,900 yen / time (tax included) the day after you apply for a new equivalent product, and if you are in a hurry, you can receive it separately for 3,300 yen (tax included) depending on the area and application time. can. * A separate fee of 2,200 yen (tax included) is required to reissue the SIM card.・ When repairs are required, you can receive screen repairs for 3,700 yen (tax included) and other repairs for 12,900 yen (tax included).

[Main contents of au Smart Pass Premium] ・ Monthly fee 548 yen (tax included) ・ When you apply for a switchboard in case of loss or theft with "Failure Loss Support with AppleCare Services", if you complete the procedure, it is equivalent to a contribution up to twice in 4 years. 12,900 yen worth of Ponta points will be added.・ When repairing with "Failure Loss Support with AppleCare Services", Ponta points worth up to 12,900 yen will be added up to 4 times in 4 years as a contribution equivalent amount. -There is data recovery support when the data in the main unit cannot be retrieved due to water getting wet or damage.

In this way, "Failure Loss Support with AppleCare Services" costs 777 to 1,309 yen per month (tax included: price varies depending on the model), and you will receive the product warranty of Apple's official warranty service AppleCare Services for 4 years from the time you purchase your iPhone or iPad. It is a service that allows you to receive a new equivalent product with a single phone call if it is lost or stolen.

If you subscribe, you can receive a new equivalent product for 12,900 yen (tax included) and a SIM card issuance fee of 2,200 yen (tax included) in case of loss or theft, but you can also get a monthly fee of 548 yen (tax included) for "au Smart Pass Premium". If you have subscribed, you can receive the same amount of contribution of 12,900 yen (tax included) as Ponta points.

Similarly, when repairing, if you have "Failure Loss Support with AppleCare Services", you can limit the amount of any repair to a maximum of 12,900 yen (tax included), and the repair price is also "au Smart Pass Premium". You can receive the additional contribution as Ponta points.

If you are subscribed to "au Smart Pass" which is not "au Smart Pass Premium", there is no data recovery support, but at the time of repair, you will receive Ponta points for up to 10,000 yen up to twice in 2 years. Be done. We have removed it from the flow chart because we are no longer accepting new applications, but if you are subscribed to "au Smart Pass", it is a good idea to remember the application procedure so that you can receive the addition in case of emergency. ..

Both "Failure Loss Support with Apple Care Services" and "au Smart Pass Premium" are paid monthly support services, but it is encouraging to cover the high cost of the iPhone or iPad with a small burden when repurchasing due to loss.

In order to receive compensation and point addition for this "Failure Loss Support with Apple Care Service" and "au Smart Pass Premium", both must be subscribed at the time of purchase of the iPhone / iPad, so those who have already subscribed will need to subscribe again. Please check the application method in case of emergency along with the compensation details, and if you have not subscribed, please also check the details page below and refer to it when you make your next purchase.

By the way, if you purchased an iPhone / iPad, in addition to the au warranty service introduced above, the warranty services provided by Apple such as "AppleCare + for iPhone", "AppleCare + for iPad", and "AppleCare + Theft / Loss Plan" are available. be. The warranty is basically the same, but there is a slight difference in the monthly fee and the number and duration of compensation for repairs or theft or loss. As for the monthly fee, Apple's warranty service is cheaper, and you can apply for subscription from the official website within 30 days from the purchase, not at the time of purchase, but in case of repair or loss, you can combine it with au Smart Pass Premium for the burden. Currently, only "Failure Loss Support with Apple Care Services" can receive points. You should decide whether you want to reduce the burden or the monthly amount.

* Click here for details of support and application details ・ Failure loss support with AppleCare Services ・ au Smart Pass Premium ・ au Smart Pass relief service content

■ Support for everyday usage

For those who want support for everyday usage, it is recommended to subscribe to either "Usage Support" or "au Smart Support". The big difference between the two is the support window and the presence or absence of smartphone rental and visit support before purchase. "Usage support" allows you to receive phone and chat support from the app in addition to normal phone support, and "au Smart Support" uses the dedicated phone number printed on the membership card issued after subscription. It will be. It is a good idea to refer to the following to select which support content is better.

[Main contents of usage support] ・ 649 yen / month (tax included) ・ Inquiries by phone or chat from the app to the dedicated dial.・ You can also make a call center reservation when the advisor calls you at your desired time.・ Advisors will carefully guide you not only on au smartphones and tablets, but also on how to use apps used on smartphones and peripheral devices other than au. -Supports a wide range of initial settings, usage, and troubleshooting.・ Distribution of useful information in the app and guidance on how to use it by FAQ.

[Main contents of au Smart Support] ・ First time (first 3 months) 3,300 yen (tax included), 4th month and thereafter 418 yen / month (tax included) * For au subscribers over 10 years, the first 3,300 yen (tax included) ) / Times are free.・ Contact the phone number on the membership card issued after joining.・ The advisor of the dedicated team will guide you 24 hours a day. * Reservations are required during the night, and we provide thorough support for customers' problems, from operating au mobile phones, au smartphones and tablets to how to use the app.・ Terminal rental service "Smartphone trial rental" before purchase.・ "Visit support" that provides face-to-face guidance on how to operate the contracted au terminal. * Additional costs will be incurred. * Excluding remote islands-Member-only "how to use guide books" will be presented.

Regarding "how-to-use support", there is a "safety support pack" that allows you to receive a discount together with the "breakdown loss support with AppleCare Services" introduced earlier. It's more profitable than subscribing individually, so if you want support for both, consider subscribing by referring to the details page below.

* Click here for details of support and application details ・ How to use support ・ au smart support ・ Reliable support pack

■ Support when breakdown or repair is required

"Failure Loss Support" is recommended for support in case of failure or loss for Android smartphone and tablet users. In case of emergency, the following contents are mainly supported.

[Main contents of failure loss support] ・ Monthly fee of 418 to 1,309 yen (tax included). * Prices vary depending on the model. ・ If you have a contract for au for 25 months or more, the initial price is 3,300 yen / time (tax included), and if you are less than 25 months old, the initial price is 5,500 yen / time (tax included). In principle, the day after the application, if you are in a hurry, you can receive it within 3 hours at the shortest for 3,300 yen (tax included) depending on the area and application time. * A separate fee of 2,200 yen (tax included) is required for the SIM card reissue fee. ・ Repairs within the warranty are free of charge for 3 years.・ For failures that are not covered by the warranty, the repair price is up to 5,500 yen (tax included), except when it gets wet or is totally damaged.・ If the product gets wet or is totally damaged, it will be replaced with a new equivalent product for 11,000 yen (tax included).

In this way, "Failure Loss Support" costs 418 to 1,190 yen per month (tax included: price varies depending on the model), and in the event of loss or theft, you can receive a new equivalent product with a single phone call, and support the burden of repairs. It's a service that will help you.

If you subscribe, if you have a contract for au for 25 months or more in case of loss or theft, the first time is 3,300 yen / time (tax included), and if you are less than 25 months old, the first time is 5,500 yen / time (tax included) and the SIM card issuance fee is 2,200 yen (tax included). (Tax included), you can receive a new equivalent product the day after you apply in principle.

This "Failure Loss Support" can only be subscribed to when the main unit is purchased, so those who have already subscribed will check the compensation details and the application method in case of emergency, and those who have not subscribed will also check the details page below. However, I would like you to refer to it when you make your next purchase.

* Click here for details of support and application details ・ Failure and loss support

■ Support for everyday usage

For those who want support for everyday usage, it is recommended to subscribe to either "Usage Support" or "au Smart Support". The big difference between the two is the support window and the presence or absence of smartphone rental and visit support before purchase. "Usage support" allows you to receive phone and chat support from the app in addition to normal phone support, and "au Smart Support" uses the dedicated phone number printed on the membership card issued after subscription. It will be. It is a good idea to refer to the following to select which support content is better.

[Main contents of usage support] ・ 649 yen / month (tax included) ・ Inquiries by phone or chat from the app to the dedicated dial ・ Call center reservations where the advisor calls at your desired time are also possible.・ Advisors will carefully guide you not only on au smartphones and tablets, but also on how to use apps used on smartphones and peripheral devices other than au. -Supports a wide range of initial settings, usage, and troubleshooting.・ Distribution of useful information in the app and guidance on how to use it by FAQ.

[Main contents of au Smart Support] ・ First time (first 3 months) 3,300 yen (tax included), 4th month and thereafter 418 yen / month (tax included) * For au subscribers over 10 years, the first 3,300 yen (tax included) ) / Times are free.・ Contact the phone number on the membership card issued after joining.・ The advisor of the dedicated team will guide you 24 hours a day. * Reservations are required during the night, and we provide thorough support for customers' problems, from operating au mobile phones, au smartphones and tablets to how to use the app.・ Terminal rental service "Smartphone trial rental" before purchase.・ "Visit support" that provides face-to-face guidance on how to operate the contracted au terminal. * Additional costs will be incurred. * Excluding remote islands-Member-only "how to use guide books" will be presented.・ Reliable even in the unlikely event "Data recovery service special treatment".

Regarding "how-to-use support", there is a "safety support pack" that allows you to receive a discount together with the "breakdown loss support" introduced earlier. It's more profitable than subscribing individually, so if you want support for both, consider subscribing by referring to the details page below.

* Click here for details of support and application details ・ How to use support ・ au smart support ・ Reliable support pack

By the way, if you subscribe to one of the support services introduced, you can use "location search support" and "remote operation support".

"Location search support" is a service that allows you to search the current location of your iPhone, iPad *, Android smartphone or tablet, or au mobile phone from your own PC or by asking a communicator at the customer center. , In order to protect the information in the smartphone or mobile phone, you can lock it remotely if you set it in advance. * IPhone and iPad customers do not support the lock function, and search is available only from 9:00 to 22:00.

"Remote control support" is a service that supports remote control by the KDDI communicator when you do not understand the operation or settings.

Please check the details page for how to use each and contact information.

* Click here for details of support and application details ・ Location search support ・ Remote operation support

In addition, there is also "Smartphone Start Support" that supports the use of smartphones for free for up to 3 months for those who have a smartphone for the first time.

Unlike "Usage Support" and "au Smart Support", the scope of support is limited to how to use au smartphones, but it is encouraging because it is a service that allows people who have a smartphone for the first time to learn how to use it for free.

・ Support period: From the month of purchase of the au smartphone to the end of the following month.・ Usage fee: Free.・ Supports basic usage of smartphones by phone 24 hours a day during the period. * Reservations are required during the night, and the dedicated phone number will be notified to customers by SMS within 3 days after the contract.・ Send a smartphone usage guide book to those who wish.

This "smartphone start support" is not applicable if you select the rate plan povo, and some models do not apply, so please check the service introduction page for detailed conditions.

* Click here for details of support and application details ・ Smartphone start support

So far, some people may not remember which support service they subscribe to. You can check it from the My au app for smartphones, or from the My au site on the WEB for non-smartphones, so here's how to check it with the My au app.

・ How to check from My au app

[Failure Loss Support / Failure Loss Support with AppleCare Services / Usage Support / Safety Support Pack / au Smart Support]

From the My au app TOP, select the "My Page" icon at the bottom center and tap "Confirm / Change Contract Information" from the menu.

Since the application will transition to the "My au" site, scroll down the page and tap "Contract information". You can check the subscription status of each support service in the "Optional services" column from the menu that expands.

[Au Smart Pass Premium]

Scroll down the My au app TOP a little, and if the "Entertainment" column is subscribed, it means that you are subscribed to "au Smart Pass Premium".

[Au Smart Support]

You can also check au Smart Support from My au in the "Option usage fee" column, just like support for lost or broken down, but since a membership card is issued at the time of subscription, if you have a membership card at hand, you can use it as a proof of subscription. Become. The phone number for inquiries is printed on the back of the membership card, so keep it handy while you are subscribed.

Because smartphones and tablets are used every day, there is a risk of problems such as screen cracking and loss. In case of such an emergency, you can rest assured that you usually subscribe to generous compensation. From regular support to emergency support. How about reviewing your support service subscription status by referring to the contents of this article?