What is convenient with the new multi -copy machine introduced by FamilyMart?Integration with the FAMI port

New multi -copy machine introduced sequentially in FamilyMart

Multi -copy machines placed at convenience stores have been increasingly functional in recent years. Many people have used not only simple copies, but also photo prints and ticket outputs. Although it is such a multi -copy machine, the replacement with the latest aircraft has begun in FamilyMart. [Image] Large display beside the body. There are My Number Card Read, QR code reading, and card reader in the lower row, but starting with "Famima !! After the day, it will be replaced at all stores where multi -copy machines are installed. In the future, we are planning to integrate with the multi -media terminal "FAMI Port", which is also installed at the store. It is hoped that it will improve convenience for users, and for convenience store merchants, it will lead to DX and personnel. The new multi-copy machine introduced this time is Sharp's "MX-3631DS". As far as the model number is seen, it seems to be the same model as the latest model installed in Lawson. As a FamilyMart, it will be the first equipment renewal in eight years. In the convenience store industry, the renewal of multi -copy machines is a 6-7 year cycle, but the FamilyMart took a little time. The reason is that we have repeatedly examined the functions of multi -copy machines. Multi -copy machines have expanded their functions, from simple copies to faxes and photo prints, and recently supports prints via networks and direct prints from smartphones. However, the existing machine installed in the Family Mart was a model eight years ago, so I was dissatisfied with the operation speed. With the new model, the functional and performance aspects are enhanced. Although it was equipped with a USB Type-C port for recent models, the infrared communication function was finally omitted. Two new features, a postcard print and a seal print, have been added. The use of conventional functions such as copies and faxes is declining, but the popularity of content that can be printed and enjoyed is increasing. By adding a function that prints characters and the like to the seal, we want to increase the use of multi -copy machines. The difference from the conventional machine is that it is equipped with a 15 -inch display. Until now, there was only a small display as an operation panel for the main unit, but it was significantly larger. It is easier to select services to use for touch panels. It is also a new point that you can freely change the angle from horizontal to vertical. The reason why the angle of the large display can be changed flexibly is that wheelchair users can be adjusted so that they can easily operate. Of course, changing the angle is a change that is easy for everyone to use. In addition, the display has a built -in privacy filter. The print data displayed on the screen was designed so that it was difficult to see from others. It seems that the implementation of privacy filters, etc., is particularly considered that the use of public services is expanding. If you use My Number Card to obtain a resident card with a multi -copy machine, check the data displayed on the screen and then print it, but for public places, you will not be able to see the screen from another person unintentionally. There will be. Therefore, by installing a filter, it was difficult to see from the side. Similarly, the increase in the number of remote work of corona evil has increased the number of people who brought back work to print data. In such a case, there were voices saying that others did not want to be seen when checking the contents on the screen, and it was necessary to install a filter. A major change in the spring of 2022 more conveniently in the integration of the FAMI port is the integration of the FAMI port. Until now, two terminals in multi -copy machines and FAMI ports needed two terminals to integrate them into new multi -copy machines. Although there was a request for integration from the member stores, it seems that it was planned to be separated as before, but it seems that the overall update schedule has become longer due to the rudder to the integrated type. The new multi -copy machine is already ready as a hardware, with a card reader installed on the FAMI port. In the future, the system will be updated for various services. The FAMI port as a hardware will be gone, but it will continue as a "FAMI port service". Basically, the services provided on the current FAMI port follow. The FAMI port has a variety of services, including ticket issuance, and the UI displayed on the display will be renewed accordingly. At present, the UI is the same as Lawson, which uses the same Sharp, but the service menu is expanded by integrating the function of the FAMI port, so that the UI that users is easy to use will be verified and installed. As the Family Mart side also says, "I am proud of the industry's number one place," it seems that there were cases in which the users were confused and talked to the clerk because there were many menus. Originally it is a self -terminal, so it is said that it is designed to reduce the load on the store side. In addition, there is a service that issued a ticket on the FAMI port and paid at the cash register, and then printed it with a copy machine, which is troublesome. Integration will save you such effort. The integration of the FAMI port for narrow stores will reduce space for stores that have installed two multi -copy machines and two FAMI ports. For stores that could only put multi -copy machines, it would be a great advantage that the FAMI port functions could be used. However, considering a narrow store that can only put a FAMI port, there is a problem in integrating FAMI ports into multi -copy machines. In the first place, there is no space for multi -copy machines, so FamilyMart seems to be considering countermeasures. As far as the body of the multi -copy machine is seen, it is integrated between the horizontal display of the copy machine and the payment terminal, so if only the display side is separated, it seems that the function of the FAMI port can be provided. Although measures for narrow stores are not clear, the FAMI port functions attached to the new multi -copy machine will be provided as remarkable. A new call center will be established to provide support so that the user can solve it. The FAMI port had a supporting device for support, but it is not on the new multi -copy machine. Due to the background of the times, he decided to have a toll -free number from the user's smartphone. This provides usability improvement and support in case of emergency, which will reduce the burden on the store. It seems that the screen design here is designed from various perspectives, such as having the user use the screen under development and seeing the reaction, and also cooperating with companies that design ATMs. 。 Regarding the use of public services that are growing due to Corona, which remains, the information can be read by reading My Number Card and output information, so I hope to issue a vaccine certificate in the future. If you can always output at a convenience store, your needs will be high. This is a new multi -copy machine, but there are also issues. It is a payment method. At present, if it is a small amount such as a copy, cash will be thrown on the spot, and the payment on the FAMI port is a cash register. If all payments are completed with a multi -copy machine, not only the convenience of the user, but also the load on the store will be considerably reduced. It is also possible to install a multi -copy machine at an unmanned (saving) store. Nevertheless, when ticketing tickets or fees are high, it is necessary to use a manned cash register for final payments, and it has not been unmanned. The Family Mart side is aware of the issues, and the company is working on solutions so that payment can be completed with a multi -copy machine alone. Since the multi -copy machine itself is already equipped with a My Number card reader and a QR code reading machine, it seems that it is not difficult to respond to credit cards, electronic money, and code payment. Future implementation is expected. However, services that can be used on the FAMI port are purchased online in advance, showing the QR code of the smartphone at the cash register, and issuing and paying as it is. As a basic policy, he wants to proceed in that direction. Family Mart's multi -copy machine aims at a touch point that can be used by those who are vulnerable to digital. There are cases where smartphones alone cannot be solved, so it is judged that the new multi -copy machine has an important role. The first one is to replace the new multi -copy machine, and although the speed and functions have been enhanced compared to conventional machines, the production will be integrated with the FAMI port after 2022 next spring. We want not only integration of functions, but also renewing UI, providing new services, and improving convenience.

Yasuhiro Koyama